Refund policy

We have a refund policy that varies on what products are being manufactured. Products from ELECTRIC SKULL are produced from multiple 3rd party manufacturers. Times for manufacturing, refunds, shipping, etc. may vary.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a refund, you can contact us at electricskull15@gmail.com. - This is the email that ELECTRIC SKULL will be using FOR NOW.

If your request is accepted, we’ll notify you of your refund, reimburse you with your funds, and reprint your order if requested.

You can always contact us for any return question at electricskull15@gmail.com.

 

Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at electricskull15@gmail.com.

 

Returns
As of now, we do not have a current return policy. All products manufactured are only produced once ordered, which means we cannot except any returns. Your order that is considered returnable is in your hands and is your decision on what to do with it.

 

Exchanges
Exchanges are also not supported since products are only printed once ordered.

 

For Cotton manufactured products

Cotton T-Shirt & Cotton Hoodies

30-Day Refund Policy - Refund is inactive after 30 days of receiving your order

Acceptable refunds:

  • Wrong Item/wrong size/wrong address/damaged (on manufacturers behalf)
  • Multiple affected items. (Additional proof needed)

 

Unacceptable refunds:

  • Undesired Size
  • Undesired Color
  • Change of Mind
  • Passed 30 days of receiving order
  • Multiple affected items (additional proof is required)

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

AOP Manufactured Products

Polyester & Spandex T-Shirts, Hoodies, & Zip Up Hoodies

14-Day Refund Policy - Refund Is Inactive after 2 weeks of receiving your order

Acceptable refunds:

  • Wrong Item/wrong size/wrong address/damaged (on manufacturers behalf)
  • Low Quality or printing issue
  • Coloring Issue

 

Unacceptable refunds:

  • Undesired Size
  • Undesired Color
  • Change of Mind
  • Insufficient Adress filled
  • Damaged or Deformed Product by customer
  • Insufficient recipient information
  • Passed 14 days of receiving order
  • Parcel Unsigned Issue

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.